In May 2008, I purchased a 250cc gas scooter from CountyImports.com, aka, County Motorsports.
When placing the order, I was asked to choose two colors due to limited availability. When my order history showed shipment, I emailed the company to find out which color was shipped so I could purchase a helmet in the same color. I never got a response but didn't feel it was a big deal.
When I learned my scooter was on the way, I called them and got a receptionist and asked to speak to someone who could give me some instructions as the shipment was coming to my office in town and I would need to be able to ride the scooter home.
I assumed it would need gas but needed to know if it would also need oil and other fluids after I hooked up the battery, attached the mirrors, etc. The receptionist said the person I needed in the technical department was unavailable and took a message with my name and number. I never got a call.
I also called the technical department directly and had to leave a message. I made no fewer than 4 calls and left messages that were never returned.
The voice mail message recommended email since it was their "busy season" so I also emailed several times and got no reply.
I also applied online for the title the day after the scooter arrived and I had the necessary information. It was a couple of weeks before I got the title in the mail even though it was to be mailed out the same week. I had emailed to make sure that my title request was received because sometimes there is a glitch but no one ever responded.
I finally broke down and called the "new sales" line because I figured they would answer if anyone would. The gentleman was very nice but didn't have customer records and said he would email someone for me. I did end up getting the title which I needed because I had someone who wanted to buy the scooter.
I only put 25 miles on it but was just tired of the frustration. Having never owned a scooter or a motorcycle, I needed more support than the very limited owner's manual provided. I just felt like I would never be happy with it.
What good is a year long warranty if no one will speak to you? I thought I was purchasing customer service along with the scooter but, after my order was received online, I got no service other my credit card being charged and my title being mailed out.
Anyway, I hope the new owners are very happy with it and self-sufficient because they won't be getting assistance from County Motorsports unless they have better luck than I did. I really hope it was a one-time occurence.
Review about: Gas Scooter.